Shipping policy

Shipping Policy

Thank you for shopping with PetHaven! We're committed to getting your pet supplies to you as quickly as possible.

Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Delivery Times (South Africa)

- Gauteng: 2-4 business days

- Cape Town & other major cities: 3-5 business days

- Rural & remote areas: 5-7 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Delays

Occasionally, deliveries may be delayed due to courier issues or public holidays. We appreciate your patience and will keep you updated.

Questions?

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